Refund Policy

1. Eligibility for Refund or Replacement

Refunds or replacements are applicable if:

• ➤ You receive a different product than ordered
• ➤ The product is expired at the time of delivery

2. Process

• ➤ Contact us at ordergreenex@gmail.com within 48 hours of delivery.
• ➤ Provide your order number and clear photos of the product.
• ➤ Once verified, we will process your refund or replacement promptly.

3. Refund Timeline

Refunds are issued to the original payment method within 5–7 business days after approval.

4. Non-Refundable Items

The following items are not eligible for a refund or replacement:

• ➤ Opened or used items
• ➤ Products without original packaging
• ➤ Items damaged due to customer mishandling

5. Shipping Charges

Shipping charges are non-refundable unless the product is proven defective or wrongly delivered.